Q: How can I order an item that is out of stock?
A: You can pre-order the item. Please keep in mind that pre-order's may take 30+ days to be fulfilled.
Q: Are you glasses made with crystals?
A: No, however a selected amount of our glasses are customized with crystals on the third eye lens
Q: How can I return an item?
A: If there are any issues with your item(s), please email us: firstname.lastname@example.org.
Q: How long does shipping take?
A: All orders take 3-5 business days to process. Once your order is shipped it will take an additional 2-7 days for domestic items to arrive. International shipping will take up to 3+ weeks.
Q: Who do I contact if my package never arrived?
A: If your package says it was delivered and you never received it, please file a claim with USPS here: https://www.usps.com/help/claims.htm. We are not responsible for lost, delayed or damaged packages.
Q: My order has been in transit over the shipping time frame. Where can I get more details?
A: Please keep in mind that there may be a delay in shipping your item(s) due to COVID-19. If your package says it is in transit, please wait for the package to be delivered before reaching to to USPS. We are not responsible for delayed shipments.
Q: How do I know what size ring I wear?
A: You can measure your finger with string (this can also be done with tape, floss or a strip of paper). Wrap the string around your finger. Measure that piece of string in cm then refer to our ring chart. Subscribe to our YouTube channel for a video coming soon.
Q: Is your jewelry real gold?
A: We are able to keep our prices affordable by maintaining gold plated, brass and stainless steel jewelry.
Q: I need a size that isn't on the website. How can I get my size?
A: Send a request to email@example.com with special request in the subject line. We'll be happy to add your size to our incoming inventory
Q: I sent an email to your company and haven't received a reply. How long will it take to get a response
A: Our business hours are Monday-Friday from 8:30 AM to 5:00 PM. Normal response time is 2-4 business days.